Returns
For UK Customers
Please take return postage time in to consideration when returning your goods, our usual 14 days return policy. Items must be unworn and unwashed. Items must have original tags still attached. You must obtain proof of postage in case it gets lost on its way back to us. The parcel is then your responsibility until it arrives back to us. We reserve the right to refuse a refund if the returns policy is not adhered to. This time frame must be factored in when returning your items to make sure it gets back to us within the returns period. Orders returned outside the returns period will not be accepted and will be returned to you.
You can create a Royal Mail return label by clicking here and also arrange a collection.
The above applies to all general returns. For information regarding contract of sale cancellation please see our terms & conditions.
Refund
We do not refund the original shipping costs and a £3.00 adjustment fee will be deducted from your overall refund to cover the cost of the return if our returns label is used. Items must be unworn and unwashed. Items must have original tags still attached. You must obtain proof of postage in case it gets lost on its way back to us. The parcel is then your responsibility until it arrives back to us. We reserve the right to refuse a refund if the returns policy is not adhered to.
Ok then how do I return?
So your items have:
Not been worn or washed
All tags still attached
No makeup, marks or perfume scents present
You are within the 14 days
Our Returns Address Is As Follows:
DIL T/A Iconic Athletics
45 Bent Street
Manchester
M8 8NW
OK let's do this!
On your delivery note tick the items you wish to return. Tell us why you wish to return the item by choosing from the reasons provided. Enclose this delivery note with your parcel so we know this parcel is yours. Not doing so will cause delays with your refund. Pack this up securely.
So how long do I have to wait?..
Please allow 10 days for us to receive your return. Please allow up to 7 working days for us to process your return. Once this is back to us and it has been processed it will take the following time scales to get back in to your account;
Bank account payments 3-5 working days
PayPal 1-2 days
You will receive an email from Iconic Athletics once your return has been accepted, then a further email stating it has been refunded. You will also receive an email from PayPal/Worldpay depending on the method of payment confirming your refund.
For International Customers
Items must be unworn and unwashed. Items must have original tags still attached. You must obtain proof of postage in case it gets lost on its way back to us. The parcel is then your responsibility until it arrives back to us. We reserve the right to refuse a refund if the returns policy is not adhered to. Items must be returned within 28 days of receiving your goods. This time frame must be factored in when returning your items to make sure it gets back to us within the returns period. Orders returned outside the 28 days will not be accepted.
Ok then how do I return?
So your items have:
Not been worn or washed
All tags still attached
No makeup, marks or perfume scents present
You are within the 28 days
OK let's do this!
On your delivery note tick the items you wish to return. Tell us why you wish to return the item by choosing from the reasons provided. Enclose this delivery note with your parcel so we know this parcel is yours. Not doing so will cause delays with your refund. Pack this up securely.
Please use the returns address label and affix this to the parcel, try and cover the original delivery labels. Take your parcel to your nearest postal service and post back to us, paying for your return at the counter. Ask for a proof of postage certificate. The parcel is then your responsibility until it arrives back to us. Please allow 10 working days for us to receive your goods. We will then issue you with a full refund for your items (this amount excludes original delivery costs). Items returned outside the 28 days will not be accepted. We reserve the right to refuse a refund if the returns policy is not adhered to.
The above applies to all general returns. For information regarding contract of sale cancellation please see our terms & conditions.
Our Returns Address Is As Follows:
DIL T/A Iconic Athletics
45 Bent Street
Manchester
M8 8NW
So how long do I have to wait?
Please allow 10 days for us to receive your return. Please allow up to 7 working days for us to process your return. Once this is back to us and it has been processed it will take the following time scales to get back into your account;
Bank account payments 3-5 working days
PayPal 1-2 days
You will receive an email from Iconic Athletics once your return has been accepted, then a further email stating it has been refunded. You will also receive an email from PayPal/Worldpay depending on the method of payment confirming your refund.
